Effective Date: February 06, 2026

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1. Introduction

Welcome to The Retraet Wellness + Aesthetics (“we,” “us,” “our”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please do not use our website or services.

2. Services

We offer a range of medical and aesthetic services (“Services”) that are subject to these Terms. Our Services are provided by licensed and qualified professionals. The information provided on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

3. Appointments and Cancellations

• Booking: Appointments for our Services can be made through our website, by phone, or in person.

• Cancellations: We require at least [24/48] hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee as specified in our cancellation policy.

• Arrival: Please arrive at least [10/15] minutes before your scheduled appointment to complete any necessary paperwork.

4. Payment and Fees

• Payment: Payment for Services is due at the time of the appointment.

• Fees: Our fees for Services are subject to change. Please check our website or contact us for the most current pricing information.

5. Medical Information and Consent

• Medical History: You must provide accurate and complete medical information before receiving any Services. This includes disclosing any allergies, medications, or medical conditions.

• Consent: By receiving our Services, you consent to the treatments and acknowledge that you have been informed of any potential risks and side effects.

6. Privacy and Confidentiality

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

7. Limitation of Liability

• No Warranties: Our Services are provided “as is” without any warranties, express or implied. We do not guarantee specific results from our Services. • Limitation: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive

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SMS Messaging Terms & Compliance

1. Description:

The campaign sends confirmation and reminder text messages to customers once they opted in to receive promotional notifications SMS from Retreat Wellness through our website at https://www.theretreatwellness.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. The messages may also include follow-ups to missed appointments, links to reschedule, or offers. Additionally, it will be used for 2-way communication and updates regarding patient appointments and other inquiries they may have.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Following this, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to info@theretreatwellness.com or call (949)-220-2660} during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://www.theretreatwellness.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

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